Frequently Asked Questions
Quick answers about ordering, payment, delivery and refunds.
How do I place an order?
Choose your colour and size, tap Add to Bag, then go to Checkout and enter your name, mobile number and address. You can also order on WhatsApp. We call or send an SMS to confirm every order.
Shop now →Which payment methods do you accept?
Cash on Delivery (COD), bKash, Nagad, Rocket and Bank Transfer. For mobile wallet or bank payments, enter your transaction ID at checkout and we check it before confirming your order. We never ask for your PIN or OTP.
How much is delivery and how long does it take?
Inside Dhaka: Tk 70, 1–2 days. Outside Dhaka: Tk 130, 2–4 days. Delivery time starts after your order is confirmed.
Shipping & Delivery →Can I check the product before paying?
Yes. Please open and check your parcel in front of the delivery person. If anything is damaged or wrong, tell us the same day.
How do refunds work?
If a prepaid order cannot be delivered, we refund you to the same payment method (or by bKash for cash on delivery orders) within [X] working days after approval.
Return & Refund →How do I find my size?
Check the size chart on each product page or our Size Guide. Between two sizes? Pick the bigger one for a relaxed fit, or message us your height and weight on WhatsApp.
Size Guide →How do I track my order?
Use the Track Order page with your order number and mobile number. Once your parcel is with the courier, we also send you the tracking details.
Track Order →How can I contact you?
Email care@askingfashion.com, call or WhatsApp +880 1XXX-XXXXXX, or use our contact form. Business hours: Sat–Thu, 10am–8pm (Friday closed).
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