Conditions
To be returned, the product must be:
- unused, unwashed and not altered;
- with all original tags attached;
- in its original packaging.
Items we cannot take back
- Sale items: [Sale items are final sale / can be returned].
- Innerwear, for hygiene reasons.
- Baby items that have been opened or used, for hygiene reasons.
These items can still be refunded if they arrive damaged, defective or wrong.
How to request a return
- Contact us through the contact form or WhatsApp (+880 1XXX-XXXXXX).
- Share your order number and a photo of the product (and the problem, if any).
- We reply with the next steps and arrange pickup or tell you how to send the product back.
Damaged or wrong items
If you receive a damaged, defective or wrong item, tell us within [24 hours] of delivery with photos.
Who pays the delivery charge
- Damaged, defective or wrong item: we pay all delivery charges.
Refunds
If a prepaid order cannot be delivered, we refund you:
- to the same payment method you used (bKash, Nagad, Rocket or bank), or by bKash for cash on delivery orders;
- within [X] working days after we approve the refund, in line with the Digital Commerce Operation Guidelines 2021.
Delivery charges are refunded only when the problem was our mistake.
Contact us
- Email: care@askingfashion.com
- Phone / WhatsApp: +880 1XXX-XXXXXX
- Address: [Business address, Dhaka, Bangladesh]
- Trade license: [Trade license number]
Questions? See our FAQ or contact us.