About this policy
This policy explains how Asking Fashion (askingfashion.com) handles your personal information. By using our website or placing an order, you agree to this policy. We follow the data protection and cyber security laws of Bangladesh that apply to online businesses.
What we collect
- Contact details: your name, mobile number and email address (if you give it).
- Delivery details: your address, district and any delivery notes.
- Order information: the products you buy, payment method, transaction ID for mobile wallet or bank payments, and order history.
- Messages: what you send us by the contact form, WhatsApp, phone or email, including photos you attach.
- Device and cookie data: browser type, device, pages visited and similar technical information.
Why we use it
- To confirm, process and deliver your orders.
- To contact you about your order, delivery, return or refund.
- To answer your questions and give customer support.
- To prevent fake orders, fraud and misuse of our website.
- To improve our website and products.
- To send offers and news by SMS, WhatsApp or email, only if you agree. You can stop these at any time.
Who we share it with
We only share what is needed to complete your order or to follow the law:
- Courier partner (Steadfast): your name, phone number and address so they can deliver your parcel.
- Payment providers (bKash, Nagad, Rocket and banks): to check and complete your payment.
- Government or law enforcement: only when Bangladesh law requires it.
We never sell your personal information.
Payment information
We never ask for and never store your mobile wallet PIN, OTP, card number or card PIN. For bKash, Nagad, Rocket or bank transfer, we only keep the transaction ID and amount to match your payment. Never share your PIN or OTP with anyone, including people who say they are from Asking Fashion.
Cookies and analytics
Cookies are small files saved in your browser. We use them to keep your bag and wishlist, remember your settings and understand how people use our website. You can block or delete cookies in your browser settings, but some features (like your bag) may not work.
How long we keep it
We keep order records for as long as needed for delivery, returns, refunds, accounting and legal requirements. Messages and marketing preferences are kept until they are no longer needed or until you ask us to delete them, unless the law requires us to keep them.
How we protect it
We use secure connections (HTTPS), limit who can see customer data and work only with trusted partners. No online system is 100% secure, but we take reasonable steps to protect your information.
Your rights
- Access: ask what information we hold about you.
- Correct: ask us to fix wrong or old information.
- Delete: ask us to delete your information, unless we must keep it by law.
- Opt out: stop SMS, WhatsApp or email offers at any time by replying STOP or contacting us.
To use any of these rights, email care@askingfashion.com.
Children's information
We sell products for babies and children, but orders must be placed by an adult (a parent or guardian). We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The new version will be posted on this page with a new "Last updated" date.
Contact us
- Email: care@askingfashion.com
- Phone / WhatsApp: +880 1XXX-XXXXXX
- Address: [Business address, Dhaka, Bangladesh]
- Trade license: [Trade license number]
Questions? See our FAQ or contact us.